Robert Vrabel

I installed the newest 10.5.2 update to my MacBook Pro two days ago and ran into a problem. My computer installed it and restarted but it hung on getting to the log-in screen. I posted my problem in the apple discussion board for help and received some information from people. I decided to do an Achieve and install which moves all your existing stuff to a “Previous Systems” folder and does a re-install of Leopard. I then updated it after that and it seemed to be working properly.

Today, one day after my post, i received a a phone call from Scott Player from Apple Care Engineering Software notifying me that he read my post and wanted to call to make sure everything is working properly since he wants to make sure i am not without a computer. I called him back and explained the problem and he sent me an E-mail to send log information from the pervious system so there software engineers can take a look at the problem to see what happen.

This level of support is unbelievable. I have never been treated so well from a company in all my life. This one phone call totally makes up for the inconvenience this caused me. Cheers to Apple for always going the extra mile!